Application Support

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: February 1, 2025

Job Description:

Application Support
Help Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?You have a lot of choices in where you work---make the decision to work where you are valued!Join the McNabb Center Team as the Application Support today!The Application SupportJOB SUMMARY:

• This position is responsible for the installation, configuration and support of HRMC's hardware and software as well as all troubleshooting for the Center's equipment, answering the helpdesk phone and logging tickets.
• The position will use a computer, calculator, copier and general office equipment in a busy environment with multiple distractions.
• This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.
• This organization reserves the right to revise or change job duties as the need arises.
• Moreover, management reserves the right to change job descriptions, job duties, or working schedules based upon their duty to accommodate individuals with disabilities.
• This job description does not constitute a written or implied contract of employment.COMPENSATION:
  • Starting salary for this position is approximately $22.21 /hr based on relevant experience and education.
    QUALIFICATIONS - Application SupportExperience:
    • Must have a minimum of two years' experience in the following: Microsoft applications, hardware and software support, basic understanding of the structure of file and print servers, Active Directory, virtual desktops and troubleshooting remotely.
    • Prior experience in helpdesk, customer service and desktop/technical support and required.
    • Application must possess basic knowledge of information technology operations and have excellent people skills.Education:
      • Graduation from an accredited two-year college or technical school, with an Associate's Degree in Computer Science or related field.
      • Three years of related experience may be substituted for the degree requirement.Physical:
        • Normal IT operations environment using normal.
        • Corrected eyesight.
        • Hearing within normal range.
        • Lifting up to 50 lbs.
        • Driving, sitting, standing for extended periods of time.Location:
          • Knox County, TennesseeApply today to work where we care about you as an employee and where your hard work makes a difference!Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
            
            
            
            
            
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Keywords: Helen Ross McNabb Center, Johnson City , Application Support, Other , Knoxville, Tennessee