Children's Crisis Services Coordinator
Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: October 23, 2024
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Job Description:
Children's Crisis Services CoordinatorHelp Others, Make a
Difference, Save a Life.Do you want to make a difference in
people's lives every day?Or help people navigate the tough spots in
their life?And do it all while working where your hard work is
appreciated?You have a lot of choices in where you work---make the
decision to work where you are valued!Join the McNabb Center Team
as the Children Crisis Service Coordinator today!The Children
Crisis Service CoordinatorDuties: Shift coverage and oversight for
all 12 Children's CSU beds, funding reports, hiring and training of
Children's CSU staff, chart/clinical documentation and direct
service delivery, and a liaison with East Tennessee Children's
Hospital (ETCH).JOB PURPOSE/SUMMARYChildren's Crisis Services
Coordinator is responsible for overseeing and supervising the daily
operations of the Children's CSU. Administrative tasks will include
on site coverage, reports, scheduling, and training for the
children's crisis stabilization unit housed at East Tennessee
Children's Hospital (ETCH). Services Coordinator will work in
conjunction with the larger Children's Crisis Continuum to
collaborate on acute services for children and youth in the area.
Services Coordinator will provide supervision to designated
employees, and work alongside ETCH partnerships to ensure a
successful service delivery. Clinical responsibilities include
on-call and clinical direction while on site. In addition to
supervisory responsibilities, Services Coordinator will meet with
clients and treatment team as clinically indicated. Facilitate
referral-related activities to link clients with needed services.
Follow-up on clinical directives to ensure client treatment is
being rendered. Complete assessments at main site and in the
community setting as needed. This position requires training and
certification in and the ability to adequately implement a variety
of verbal and physical de-escalation methods that include a wide
range of bodily movements including but not limited to grasping,
holding another person, going down on knees, running and
walking.This job description is not intended to be all-inclusive;
and employee will also perform other reasonably related job
responsibilities as assigned by immediate supervisor and other
management as required. This organization reserves the right to
revise or change job duties as the need arises. Moreover,
management reserves the right to change job descriptions, job
duties, or working schedules based on their duty to accommodate
individuals with disabilities. This job description does not
constitute a written or implied contract of employment.TYPICAL
WORKING CONDITIONS/ENVIRONMENTThis position will be housed at East
Tennessee Children's Hospital (ETCH) where the Children's CSU will
be operating. Services coordinator will be expected to work in and
create a therapeutic environment while meeting the medical and
facility requirements for operating a CSU.JOB
DUTIES/RESPONSIBILITIES1. Participates as an active member of the
crisis teamBegins and ends workday as scheduled and is accessible
by cell phone when in the field.Responds appropriately to all
flags, emails, and voicemails.Demonstrates a consideration and
concern for fellow workers and their jobs and promotes harmonious
relationships and attitudes.Attends and participates in scheduled
administrative team meetings.Attends daily treatment team
meetings.Meet with designated employees at least monthly for
clinical supervision.Completes daily shift reports re: CSU
milieu.2. Completes documentation of client care in compliance with
CARF and funder standards. Completes all necessary documentation
for each client before end of shift.Ensures clear documentation re:
time of referrals and declines is completed by identified
staff.Review/Sign all treatment plans completed.Review charts for
audit compliance. Participate in audits when requested.Complete
monthly and weekly State reports and quarterly reports
(QAQI).Completes monthly PM notes related to billing.3. Responsible
for the day-to-day operations for Children's CSU Provides direction
to clients in crisis.Ensures that all clients are seen within
two-hour time frame when possible.Provides on-call crisis
intervention according to established protocolThrough collaboration
with the Children's Crisis Continuum, ETCH, and the Walk-In Center
client assessment, determine appropriate level of care and ensure
all parties involved of plan are informed.Provide education and
referral information when clinically appropriateActs as a liaison
with community agencies and families to ensure appropriate care for
clientConducts individual/family/significant other therapy with CSU
clients as clinically indicated when CCC staff are
unavailable.Provide direction to front line staff to ensure that
clients are seen in a timely manner and according to priority.Hire
CSU staff as needed and ensure positions are filled within 2 weeks
of becoming vacant.Maintain communication with all staff members in
order to safely and effectively provide crisis services.Complete
CAPs/verbal coaching as needed with staff. COMPENSATION: Starting
salary for this position is approximately $70,730 /yr based on
relevant experience and education.Schedule: The Children's Crisis
Stabilization Unit (CSU) will operate 24/7, 365 days a year. The
holder of this position will be expected to work shifts that meet
the needs of the program operation, which may include day, night,
weekend, and holiday hours. Regular attendance is an essential job
function. Mandatory to remain awake and alert during shift.Travel:
This position requires utilizing a personal dependable vehicle to
conduct Center business. Maintaining a dependable vehicle and
certified driver status is a condition of employment. An F
endorsement is required.Equipment/Technology: This position
requires the use of computer skills with an electronic medical
record (EMR), and telehealth/televideo services may be offered as
part of the service delivery.QUALIFICATIONS - Children Crisis
Service CoordinatorEducation / Knowledge: A Master's degree in a
health-related field of counseling, psychology, social work,
sociology and experience working with individuals with mental
illness and/or co-occurring diagnoses. Preferred Master's level
licensed or license eligible clinician.Experience: Must have course
work and or experience in the areas of cultural diversity, human
development, etiology and treatment of mental illness, alcohol and
drug abuse, physical and sexual abuse, suicide, and crisis
intervention. Must have experience in working with special
populations including individuals with Severe and Persistent Mental
Illnesses and Co-Occurring Disorders. Computer experience is
helpful. Experience working in a crisis setting
preferred.Physical:Exposure to biological hazards. Hearing of
normal and soft tones. Close eye work. Valid driver's license.
Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent
sitting, standing, walking, bending, stooping, and reaching.
Certified in First Aid and CPR. Mandatory to stay awake and alert
while on shift.Location: Knox County, TennesseeApply today to work
where we care about you as an employee and where your hard work
makes a difference!Helen Ross McNabb Center is an Equal Opportunity
Employer. The Center provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment.Helen Ross McNabb Center conducts
background checks, driver's license record, degree verification,
and drug screens at hire. Employment is contingent upon clean drug
screen, background check, and driving record. Additionally, certain
programs are subject to TB Screening and/or testing. Bilingual
applicants are encouraged to
apply.PI618d20f67a99-25660-35822519
Keywords: Helen Ross McNabb Center, Johnson City , Children's Crisis Services Coordinator, Other , Knoxville, Tennessee
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