Floating Customer Service and Benefits Specialist

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: February 1, 2025

Job Description:

Floating Customer Service and Benefits Specialist
Help Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?You have a lot of choices in where you work---make the decision to work where you are valued!Join the McNabb Center Team as the Floating Customer Service Benefits Specialist today!The Floating Customer Service Benefits SpecialistJOB PURPOSE/SUMMARY

• This position would only travel to local locations offices covering the admissions, switchboard and courier staff while on vacation, sick leave or FMLA.
• Direct knowledge of the electronic medical records (AthneaHealth) will be required.
• Excellent verbal and written communication, presentation and interpersonal skills.
• Exemplary organization skills and the ability to multi-task and prioritize work.
• Knowledge of patient needs, clinical workflow, and financial standards are must.
• Maintaining insurance eligibility information, working with all departments of the organization is required. TYPICAL WORKING CONDITIONS/ENVIRONMENT
  • This position works coverage at all local front desk locations.JOB DUTIES/RESPONSIBILITIESThis job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.1. Admissions
    • Backup for Front Desk Program Assistants at Centerpointe, BHUCC, Courier and front desk when needed for intakes and front office duties.
    • Checks daily intake sheets for missing insurance cards and notifies staff with flag in Centricity
    • Work with HIM staff to insure proper training on release of information policies and work with Compliance Officer on HRMC P&P.
    • Sets up medical record number for client including the immediate number as well as complete data entry of demographic information.
    • Receives cash payments from clients, staff and other programs writes receipt.2. Patient Eligibility
      • Possess a thorough knowledge of all BHO, Managed care, other third-party insurers, and knowledge of available patient fund sources.
      • Verify co-pay for Tenncare- when needed for all sites.
      • Works to ensure confidentiality and privacy policies are fully implemented.
      • Ensures that verifications for client have been entered into practice mgmt. software correctly and timely.
      • Ensures that each client is eligible for the service they are receiving prior to time of service.3. Switchboard - Ensuring orderly and efficient front office operations
        • Open and close front office at the designated times.
        • Identifies caller's needs and route appropriately.
        • Greet and direct visitors
        • Remain familiar with emergency codes for Center emergencies and Center evacuations
        • Back up for maintaining mail area, mailboxes in Adult Admin & Clinical bldg.
          
        • Keeping mailboxes labeled and current re: staff changes
        • Will run mail route when courier staff is absence.4. Administrative Duties and Expectations
          • Provides back up for switchboard operators and provides back up for other Admission Specialist when needed.
          • Makes sure all CARF standards regarding patient issues are met and all support staff working for this position understands as well as abides by these standards.
          • Attends scheduled meetings without tardiness.
          • Submits timesheet and other paperwork by due date determined by Supervisor.
          • Keeps productivity to at least 95% accurate without errors.COMPENSATION:
            • Starting salary for this position is approximately $16.43 /hr based on relevant experience and education.Schedule:
              • Hours for this position is 8:00 to 5:00 unless coverage is needed for EmPATH which is open 24/7 - 40 hours a week, 80 hours per pay period. Travel:
                • This floating position will travel using own vehicle most the time.
                • They are back up to the EmPATH, Switchboard, Resource Line & other outpatient service locations. Equipment/Technology:
                  • Computer, copier, scanner, phones, mail postage machineQUALIFICATIONS - Floating Customer Service Benefits SpecialistEducation:
                    • High school diploma or equivalent required.
                    • Associates Degree in Business.
                    • Administration preferred.Experience / Knowledge:
                      • Must have at least two (2) years of experience in a Professional Healthcare office environment.
                      • Customer service focus and skills required.
                      • Must be comfortable with computers and technology.Physical/Emotional/Social - Skills/Abilities:
                        • Strong communication skills both written and verbal.
                        • Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.
                        • Hearing of normal and soft tones.
                        • Close eye work.
                        • Extended hours on the phone.
                        • Valid driver's license.
                        • Lifting up to 20 lbs.
                        • Pushing/pulling up to 50 lbs.
                        • Frequent sitting, standing, walking, bending, stooping, and reaching.Location:
                          • All location - 201 Springdale (Home)
                            Apply today to work where we care about you as an employee and where your hard work makes a difference!Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
                            
                            
                            
                            
                            
                            PIc24ffb603adf-37248-35970924

Keywords: Helen Ross McNabb Center, Johnson City , Floating Customer Service and Benefits Specialist, Hospitality & Tourism , Knoxville, Tennessee