PT Customer Experience Manager

Company: Michaels Arts and Crafts
Location: Johnson City
Posted on: February 1, 2025

Job Description:

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.

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• Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  
• Plan and lead the execution of class and in-store events in accordance with Company programs
  
• Lead the omnichannel processes
  
• Manage and execute shrink and safety programs
  
• Assist with cash reconciliation and bank deposits
  
• Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  
• Assist with the onboarding of new Team Members
  
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  
• Serve as Manager on Duty (MOD)
  
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image; and serve as a role model for others
  
• Acknowledge customers, help locate the product and provide solutions
  
• Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  
• Manage and execute the shrink and safety programs
  
• Cross train in Custom Framing selling and production
  
• In select stores that do not have a Framing Manager only, responsibilities also include: lead the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
  
  Other duties as assignedPreferred Knowledge/Skills/AbilitiesPreferred Type of experience the job requires:
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  • Retail management experience preferred
    Physical RequirementsWork Environment
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    • Ability to remain standing for long periods of time
      
    • Ability to move throughout the store
      
    • Regular bending, lifting, carrying, reaching, and stretching
      
    • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
      
    • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
      
    • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
      At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Keywords: Michaels Arts and Crafts, Johnson City , PT Customer Experience Manager, Executive , Johnson City, Tennessee