Customer Support Associate - Onsite ($15 - 16 Hourly Pay)
Company: Foundever
Location: Wise
Posted on: May 9, 2024
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Job Description:
Sykes and Sitel are now Foundever At Foundever, we deliver
leading CX solutions to global industry clients, including customer
service, technical support and warranty options. All our calls are
inbound calls only - no cold calling. We invest in our people by
providing paid training along with growth and development
opportunities, for example 84% of our managers are internal
promotions. $15 - $16 Hourly Pay Upskill Pay Increase Available
Referral Bonus Available Responsibilities: Handle inbound service
calls Drive customer satisfaction through voice, chat, and/or email
communications Navigate through multiple systems and tools Ongoing
training and skill development Qualifications: THIS IS AN ON-SITE
POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 10431 PINNACLE DR,
WISE, VA 24293 Strong communication skills, including the ability
to navigate between screens while assisting customers
Problem-solver with a can-do attitude Eager to advance your career
with a reliable company Enjoy working independently and with a team
Must be 18+ years of age High school diploma (or GED equivalent)
Must pass a background check A fantastic opportunity: The primary
function of the role is to be the first point of contact for
clients and deliver professional and high-quality customer service.
This could include dealing with customers, clients, or third-party
contacts and complaints. You will be empowered to take initiative,
as well as follow established procedures, processes and systems to
provide a resolution for the customer. You'll Enjoy: An
award-winning culture built on 35+ years of industry-leading
experience and a commitment to improving the employee experience.
Enjoy working on site! You will thrive using your compassion skills
to help customers, while our paid training and benefits help you
prioritize your financial, physical and mental well-being to give
you a sense of purpose in your role. About Foundever Foundever is a
global leader in the customer experience (CX) industry. With
170,000 associates across the globe, we're the team behind the best
experiences for 750+ of the world's leading brands, from Fortune
500 companies to local startups. We know every action taken, no
matter how small, has a significant impact. Our employees savor the
small moments and celebrate the big wins with our clients and with
each other. Supporting +9 million customer conversations every day
in +60 languages across 45 countries, Foundever combines innovative
thinking and digital solutions - including self-service, artificial
intelligence (AI), and data-driven analytics - with the expertise
and empathy of our employees to Create Connection. Value
Conversation. Get to know us at www.foundever.com and connect with
us on Facebook, LinkedIn and Twitter. EEO Foundever is committed to
selecting, developing, and rewarding the best person for the job
based on the requirements of the work to be performed and without
regard to race, age, color, religion, sex, creed, national origin,
ancestry, citizenship, disability/handicap, marital status,
protected veteran status, uniform status, sexual orientation,
pregnancy, genetic information, gender identity and expression, or
any other basis protected by federal, state or local law. The
Company forbids discrimination of all kinds, whether directed at
Associates, applicants, vendors, customers, or visitors. This
policy applies to all terms and conditions of employment, including
recruitment, hiring, promotion, compensation, benefits, training,
discipline, and termination.
Keywords: Foundever, Johnson City , Customer Support Associate - Onsite ($15 - 16 Hourly Pay), Other , Wise, Tennessee
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